Refund and Returns Policy

Last Updated: 30 July 2026

At Sara Global Trade, customer satisfaction is important to us. This policy explains the conditions and timelines applicable to returns, refunds, replacements, and exchanges for purchases made through our website.

1. Return Policy

We have a 7-day return policy, which means you may request a return within 7 days from the date you receive your product.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • All tags, labels, accessories, and other items supplied with the product must be intact.

  • Proof of purchase or order details must be provided.

  • Products that have been used, damaged, altered, or modified after delivery may not be eligible for return.

All return requests are subject to verification and approval by Sara Global Trade.

2. Refund Policy

Once we receive and inspect the returned product, we will inform you whether your refund request has been approved.

If the refund is approved, the refund will be processed through the original payment method.

Refunds will be credited to the original/source account within 5–7 business days after approval of the refund.

The actual time taken for the amount to appear in your account may vary depending on your bank, payment gateway, card issuer, or payment service provider.

Shipping charges, handling charges, or other applicable charges may be non-refundable unless the return is due to an incorrect or defective product supplied by us.

3. Replacement & Exchange Policy

We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days

You may request a replacement or exchange within 7 days from the date of delivery if the product received is damaged, defective, incorrect, or otherwise eligible for replacement or exchange under our policy.

To request a replacement or exchange, please provide your order details along with photographs or an unboxing video of the product, where applicable.

Once your replacement or exchange request has been reviewed and accepted by Sara Global Trade, the replacement/exchanged product will be delivered within 5 days, subject to product availability and delivery serviceability.

If the requested replacement product is unavailable, we may offer an alternative product or refund, as applicable.

4. Damaged, Defective or Incorrect Products

Please inspect your order immediately after receiving it.

If you receive a damaged, defective, incorrect product, or an item is missing from your order, please contact us within the applicable 7-day period.

We may request photographs, videos, packaging details, or other information to verify the issue before approving a return, replacement, exchange, or refund.

5. Non-Returnable Items

Certain products may not be eligible for return, replacement, or exchange due to hygiene, safety, customization, or other reasons.

Products that have been used, damaged by the customer, altered, or returned without their original packaging may also not be accepted.

Any product-specific return or replacement restrictions displayed on the product page will apply.

6. Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped or handed over to the courier partner, cancellation may not be possible. In such cases, the applicable return or replacement policy will apply after delivery.

7. Return Shipping

Customers may be required to safely pack and return the product to the address communicated by Sara Global Trade.

Return shipping charges may apply depending on the reason for the return. In cases where an incorrect, damaged, or defective product was delivered by us, return shipping will be handled as applicable after verification.

8. Refund Processing

After receiving the returned product, our team will inspect it to verify its condition and eligibility.

Once approved:

Refunds will be credited to the original/source payment account within 5–7 business days.

Sara Global Trade is not responsible for additional processing delays caused by banks, payment gateways, UPI providers, card networks, or other financial institutions.

9. Contact Us

For any return, refund, replacement, or exchange request, please contact us with your Order Number, registered contact details, and reason for the request.

Sara Global Trade
Website: saraglobaltrade.com

We recommend contacting us as soon as possible after identifying any issue with your order so that our team can assist you promptly.